About This Course
The Community Services course specializing in Case Management will certify that you have the essential skills and knowledge required to provide case management services to a wide range of clients, including children and young people, families, older people, clients from culturally diverse backgrounds, and many more.
The Diploma of Community Services (Case Management) is Australia’s latest community services training course. It is ideal for those who want to develop their career in the community services industry by gaining the latest nationally accredited qualifications for case management and community workers.
Turn your passion for serving the community into a full career with one of the most sought-after qualifications in the growing community services industry!
Where Can the Diploma of Community Services (Case Management) Take Your Career?
As the most current nationally recognized and accredited community services training course, this qualification with a specialization in Case Management is ideal for anyone who wants a rewarding career in community services.
You can pursue a wide variety of roles after completing the Diploma course in Community Services, including:
Community Services Worker
Case Management Worker
Core Units
The core units typically include:
Work with diverse people
Manage legal and ethical compliance
Promote cultural safety for Aboriginal and Torres Strait Islander peoples
Assess co-existing needs
Recognise and respond to crisis situations
Respond to domestic and family violence
Maintain work health and safety
Facilitate and review case management
Develop and implement service programs
Reflect on and improve professional practice
Facilitate workplace debriefing and support processes
Analyse impacts of sociological factors on community work
Elective Units
Elective units vary depending on the institution but may include areas such as:
Course Delivery
ASPEX College delivers the CHC52015 Community Services specializing in Case Management course with full trainer support to help you all throughout your study. This is Australia’s latest nationally accredited and recognized qualification designed to prepare you for a career in community service.
The most effective and popular delivery method for community services is Self-Paced Online Learning. This Diploma of Community Services online course is ideal if you want to study according to your schedule and gain your qualification as fast as you can.
Your course materials are accessed online, and you can work on the course requirements on your own time from anywhere in Australia. This community service online course is available Australia-wide, including remote areas and major cities such as Sydney, Melbourne, Brisbane, Adelaide, and Perth.
The online CHC52015 course runs throughout the year. You can enrol and start your course straight away or on your preferred commencement date.
Course Duration: You will have 12 months starting from your commencement date to complete the Self-Paced Online course. Students can enrol anytime during the year using this delivery method.
What Will You Learn in The Community Services Course?
The Diploma of Community Services online course will prepare you for a rewarding career in the community services industry.
You will learn how to fulfil the critical functions of case management as workers involved in managing, coordinating, and/or delivering person-centred services to individuals, groups, and communities and contributing to the community services industry.
Other critical skills and knowledge you will learn are the Australian legal and ethical frameworks you need to follow as a community service worker, how to develop, facilitate and review all aspects of case management, and how to develop and implement service programs as a member of the community services industry.
In the Case Management specialization of CHC52015, your additional focus will be on providing case management supervision, facilitating workplace debriefing and support processes, and leading and managing team effectiveness.
Additionally, throughout our Community Services course, you will learn more general skills to help you work and communicate effectively in the community services sector, follow and improve professional practice, and undertake project work.
Course Outline & Structure for Community Services
ASPEX College has clustered the CHC52015 to create a more effective and easier-to-follow learning experience. By grouping similar course units, we have minimized the amount of repetitive coursework required to gain your qualification.
This means that you only need to complete 7 workbooks to complete your course instead of studying and submitting requirements for each unit individually.
Expected Study Hours: This course offers up to 1400 study hours (including Vocational Placement), or up to 27 hours per week, depending on your industry experience and relevant knowledge.
Assessment Methods: This course's assessment methods include a combination of written questions, projects, case studies, observation, and a skills journal. These will give you the maximum opportunity to develop your knowledge of community services and specialize in case management.
Entry Requirements
There are no entry requirements for this course; however, it is recommended that students:
Are at least 18 years old
Have sound language and literacy skills (at least Year 10 English or equivalent)
Have proficient computer skills with internet access
Obtain a Unique Student Identifier (USI)
Resources
To support you in your online Community Services course, ASPEX College will provide:
Student portal–access to:
Six (6) Learner Guides
Seven (7) Assessment Workbooks (including 1 Skills Workbook)
Important Update:
The CHC52015—Diploma of Community Services qualification has been superseded. As of July 2025, it will no longer be available for new enrollments. After this date, no new students can enrol in this course.
However, students with previous experience may still be eligible to apply through Recognition of Prior Learning (RPL) to gain certification for this qualification. RPL allows individuals to have their existing skills and knowledge assessed against the course requirements.
FAQ’s
Helpful Resources (Templates and Extra Handouts)
Enrolment Pack
Webinars (Live and Pre Recorded)
Vocational Placement Pack, which includes the vocational placement student information, the training plan, the supervisor information and the vocational placement agreement
Simulated environment for case studies
Workplace documentation for the simulated environment including reports from workgroup members
Risk assessment and other templates
Policies and procedures and information manuals in the workplace covering WHS, relevant workplace documents for case study assessments, etc.
WHS, evacuation, fire safety, and security procedures
To complete your online Community Services course, you will need to arrange access to:
Computer with Internet access with a reliable speed of at least 5mbps, installed with Latest MS Word, Adobe Acrobat Reader, and Google Chrome or Mozilla Firefox
A video recording device, such as a camera or smartphone
Digital presentation media (e.g., PowerPoint, video presentation, infographics)
At least three (3) people to volunteer in assessment activities and role-play activities
One (1) workplace or business to use as a subject for research/review
At least one (1) calendar application or task prioritization software for managing tasks (ex: smartphone apps)
Vocational Placement
Due to units containing mandatory workplace skills components, students will undertake a minimum of 100 hours to a maximum of 240 hours of vocational placement within a registered and approved organization. Students are required to complete Subjects 1-6 before entering their Vocational Placement.
Important: Please read the requirements for the Diploma of Community Services when choosing a location for your Vocational Placement here >> Vocational Placement Requirements
Note: Students may be required to complete a Police Check, Blue Card or Working with Children Check prior to commencing their vocational placement at their chosen facility. The student will shoulder any costs. For students planning to do their vocational placement in Queensland, the National Health and Medical Research Council recommends immunization for hepatitis A, hepatitis B, and influenza. Similar regulations in other states and territories may also apply to you.
Qualification Pathways
The Diploma of Community Services reflects the roles of community services, case management workers involved in the managing, coordinating and/or delivering of person-centered services to individuals, groups and communities.
At this level, workers have specialized skills in community services and work autonomously under broad direction from senior management.
Candidates of this course may opt to complete:
CHC82105 Graduate Certificate in Client Assessment and Case Management
Candidates may also choose to gain further specialization in:
Statutory & Forensic Child, Youth & Family Welfare
Candidates of this course may also opt to complete other related qualifications:
TAE40116 – Certificate IV in Training and Assessment
For students who are interested in becoming a community services trainer or in delivering workplace training
BSB51315 – Diploma of Work Health and Safety
For students who are interested in becoming a workplace safety officer in the community services industry
BSB51415 – Diploma of Project Management
For students who are interested in becoming a project manager in the community services industry
Recognition Of Prior Learning (RPL)
ASPEX College has a Recognition of Prior Learning (RPL) Policy to ensure that an individual’s prior learning, achieved through formal and informal training, work experience or other life experiences, is appropriately recognized. This recognition may assist students to progress faster through a unit of competency, or allow the student full credit.
See the RPL Guide for more information on this process and how to apply.
ASPEX College works with a range of reputable parties to market and recruit for national qualifications and courses. Under specific arrangements, other parties may recruit students of ASPEX College.
Helpful Guides and Articles
1. Diploma Of Community Services: What You Need To Know
To enrol now, pay only the upfront fee and enjoy easy monthly payments for the remaining course balance. View the course information pack for complete pricing details.
Course ceases: July 2025RPL applications accepted: Only after July 2025 will RPL applications be accepted for this qualification.
Certification issued (Synergy Central Pty Ltd (RTO 31486) ABN 86117916328 - Trading as “Aspex Training Academy Australia"
